DAY # 194 -- Launch: T-15 Days!

UPDATE: Sunday, 18-Dec-2005 4:43 PM

Sunday, 6 AM Eastern Time: Server hosting Maxsimo.NET down.

Sunday, 6:30AM, got no response from Plexum Software at their office number or Help Desk.

Sunday, 6:40AM, called the President at home, and got lectured on why NOT to call. And was advised they knew about the problem and would take care of it.

Sunday 8:AM, called the President at home, and I said that I do everything to make sure that our representatives are taken care of... When will the server be back. No answer.

Sunday 10:30AM Eastern Time: Cannot ping server, cannot reach server. I'll update this site to show how I'll resolve this. This is the type of problem that one faces in this type of enterprise, and how one recovers from such an episode matters --matter 100%. I'll make sure of that.

On top of that Wife and one child is sick. Our au pair is off for the holidays... AAAARRRRRRRRRR. I am getting SICK by the hour and at this time no answer or even the decency to explain what is happening on the part of the Plexum Software CEO, which again is a NICPLEX Company.

Obviously, looking forward, this is NOT the type of place that I want to do business with. Plexum Software, a NICPLEX company by the hour is driving a nail into ... AND in no way will I let that happen.

Sorry to say it, but I'm ONE PISSED OFF Webmaster*SAM.

UPDATE: Sunday, 18-Dec-2005 7:18 PM

I put the below message at http://www.maxsimo.com

UPDATE: 1 PM Eastern Time, 18th December 2005

RE: Server for Maxsimo.NET DOWN.

In a message to our CEO, NicPlex corporation acknowledged THEIR problems. This will be the end of our relationship with them, and as soon as humanly possible, we'll switch to more reliable software and customer support.

I regret to announce it this way, but this is what we've had to deal with.

Webmaster*SAM.

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WARNING: Do not reply to this email by hitting the reply button, please log-on to Plexum.com support site to submit a reply or add an additional comment: http://www.plexum.com/support/
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S. R.,

Our server management team have been trying to contact the network operation center for several hours without success.
This problem with our network going down is unacceptable. We have been working on a systematic solution to move to a more reliable network. Please bear with us through these troubling times. You and your business is important to us and we know how frustrating this is to you - we are hard at work to get this resolved permanently.
Thank you!

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To reply or add comment, click on the link below:
http://www.plexum.com/support/
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End of the email sent by their support. This is after I kept calling and pleading for an answer for more than 8 hours. The above is what I got.

The amazing part of it is that the above is NOT what I was told the past two times the server had a problem. The first event was Saturday the 3rd of December, and during that time, I ended up working 36 hours straight, and then crashing on my couch at the end of the second day.

There was another occurrence the weekend after, and once again, the same reason was given. The problem was that I kept checking our account which was peaking usage at about 80% and normally using around 20% of resources. We had a "wide open account" to keep growing.

Then last Thursday I got on the chat session with their support, and I asked flat out "Can I send an update to the IR's?" to which I got a "Yes, anytime response." Then about a few hours later the server was down.

Then on Saturday AM I sent out the announcement. After that only about 16 hours passed before the server was down. Now, I believe the above is FINALLY the TRUTH about the situation, but, it's too little too late.

We'll switch as soon as possible to new servers. Hope your day and for that matter weekend was a lot better than mine. I had *great* news on Saturday, and Sunday these idiots ruined my entire month.

However, given that it is *me* that this happened to, I'll make sure that I am 10X better off when things are back...

Sam's away now looking for that silver lining! OUT!

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